【Critical】Switching to 2-step verification of the WebMail service (2019/01/15 Update)
For security reasons, the WebMail service which enables users to receive and send mails
will introduce 2-step verification (one time password in addition to JAIST ID and
password) according to the following schedule.
** Schedule **
2019/01/15: Start the service of 2-Step verification registration system (One time password)
2019/01/15 - 2019/02/28: Trial period of the WebMail service using 2-step verification
2019/03/01: Start the WebMail service with 2-step verification all over JAIST network environment
** Supplementary Information **
- Information about how to use and test 2-step verification registration system during the trial
period is here.
- The introduction has no effect on the users who use email client software programs such as
- 2-step verification is applied to only the WebMail service when accessed from outside JAIST
(excluding VPN connection) at present, possibly expanding to other services.
How to use and check 2-step verification registration system during the trial period
- How to use 2-step verification registration system
Please accsee here.
Please kindly note that 2-step verification registration system can be used
only inside JAIST campus network.
If you are guest users such as graduates, please read this webpage before
accessing 2-step verification registration system.
- How to check 2-step verification registration system during the trial period
You can check 2-step verification registration system in advance in the
environment for checking.
Please access here.
How to Access the Web-Mail System and Supported Web Browser
You can read and send emails using a Web browser (Ex. Internet Explorer, Mozilla Firefox and Google Chrome).
JAIST Web-Mail： https://web-mail.jaist.ac.jp/
・Supported Web browser and OS(2017/03)
Mac OS 10.x
○: Supported. Please use the stable version.
※ Can't use S/MIME function.
△: We have not confirmed that it is supported, but basic operation check has been done.
ー: Not supported.
About S/MIME function
• Google Chrome later 42, Firefox later 52 and Microsoft Edge can't use S/MIME function.
When you login the error dialog appears on the screen.
※How to disappear the error dialog (turn off the S/MIME fuction) Click ｢Preferences」tab →「Zimlet」,then uncheck the checkbox of 「Secure Email」.
• If S/MIME function does not work, do workaround below please.
(you can read emails at least, even though you can not use all the function of S/MIME function.)
1．Can't open the message including digital certificate.
2．Can't detect your digital certificate in your Web browser.
3．Can't open a part of your folder.
4．Can't send the signed or signed and encrypted message with your digital certificate.
1. and 3. will be resolved after doing workaround below.
Add site of exception list.
1. Open 「Control Panel」 → 「Java」, and then click 「Security」.
2. Click 「Edit site list」.
3. Click 「Add」 and Enter 「https://web-mail.jaist.ac.jp/」, then click 「OK」.
4. Restart browser or reload the web page.
Login with Simple HTML style (Internet Explorer)
After you logged in, the display is like right picture, shows ｢You are using the Zimbra Standard Version｣ in up center of the browser, do either 1. or 2. to fix.
1．Click 「Tools」 of browser and click 「Compatibility View settings」 in shown list.
Select 「jaist.ac.jp」 in 「Websites you've added to Compatibility View:」 section, and then click 「Remove」.
2．Select either 「Default」 or 「Advanced(Ajax)」 in Version section when you login.
Access to the URL below by Web Browser.
Enter user name and password.
and then click 「Sign In」 to login.
* If you input mail address(e.g. email@example.com) at UserName, you will be failed to log in.
2．Enter address, subject, message etc...
The email you have sent will be saved in ｢Sent」 folder.
※The size of email you can send is 5MB including attached files.
When email is filtered by the SPAM filters, it automatically moved to 「Junk」 folder.
1．SPAM Obvious SPAM mail
2．Suspected SPAM Possible SPAM mail
※Both SPAM filters move emails to 「Junk」 folder at the default settings.
Emails in 「Junk」 folder will be completely deleted after 30 days.
You had better to check out regulary in case of missing email you received.
If you want to move emails in 「Junk」 folder to another folder,
click emails and use the icon of 「Move selected item(s)」, or
drag and drop emails to another folder.
You can reject email from particular addresses and domains.
Select 「Preferences」 and click 「Mail」.
You will find 「Spam Mail Options」 when you scroll down the display.
Enter the email address (domain) in 「Block messages from:」 and then click 「Add」.
After all, click 「Save」 in up left side of the browser.
You can forward emails when you receive emails.
Click 「Preferences」tab and click 「Mail」.
Scroll down display and find 「Receiving Messages」.
Enter email address, you want to forward to, in Message Arrival.
※When you check the box of 「Remove local copy of message:」, a copy of email does NOT remain in the server.
Also, be sure to update the settings promptly if there is a change in the transfer destination address.