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Mail

Mail

I cannot access email

The system blocks access to your account after a fixed time when you type an incorrect password too many times.

Please contact us (RCACI) when you can not access to your account 1 hour after blocking.

I forgot my password.

Please come to RCACI desk (Room I-24) with your student ID.

I want to switch the mail reception protocol from POP to IMAP and move the mail received thus far by POP to the IMAP mail server

The procedure is roughly as follows:

1. Create an account for new IMAP reception. (Please make it on the e-mail software you use when receiving with POP.)
* Even after changing the settings to stop the automatic mail reception by POP, some mail may still be received by the POP by mail server. So let's enable "Leave copy of mail on server" setting so that mail will stay in the server.


2. Create a new folder in the earlier created account (= make it on the mail server).

3. Copy the mail received by POP to the created folder.

4. When copying of all the mails is completed, delete the POP setting.

About the protocols supported by the mail server

Our mail server supports the following protocols

Incoming mail server settings

Protocol

Incoming mail server name

Port number

Security

IMAP4(Recommended)

imap.jaist.ac.jp

993

SSL

143

TLS*

POP3

pop.jaist.ac.jp

995

SSL

110

TLS*

 

* External networks only

Incoming Mail Server Settings

Protocol

Incoming Mail server name

Port number

Security

SMTP

smtp.jaist.ac.jp

587

TLS, SMTP AUTH(LOGIN)

465

SSL, SMTP AUTH(LOGIN)

I am using Outlook Express but suddenly, I can no longer receive mail because of error code "0x800CCC0E".

This error code means that your computer can not connect to the mail receiving server.
First of all, please confirm whether the computer is connected to the network (e.g. by browsing a web page or printing to network printer etc).

If there is no problem with the network service other than receiving mail, access may be blocked by the firewall or the check virus settings at the time of mail reception of the virus detection software may be incorrect.
Please confirm the log and settings of the firewall and virus detection software once again.

I cannot send an email to jaist-all@jaist.ac.jp. What can I do to be able to send?

jaist-all-at-jaist.ac-dot-jp has various mailing lists (under secretarial management) such as faculty and staff (faculty-all, jimu-all etc.) and students (all-master, all-doctor etc.) registered as members.
When you are a registered member of any of these mailing lists, you can also send to and receive mail from jaist-all-at-jaist.ac-dot-jp.
So first of all, please confirm whether you are registered in the mailing list (secretariat administration).
If you are a faculty member, please ask the General Affairs Division/ General Affairs Section. For students, please contact the Student Affairs Section.

Who are the members of the various mailing lists?

For the main mailing lists of the faculty and staff, please contact the General Affairs Division General Affairs Section. There is a list here (PDF file).
For students' main mailing lists, please contact the Student Affairs Division. Here is a list.

I cannot receive an email on the PC mail client that I deleted on WebMail

The mail in the WebMail inbox displays the mail on the mail server.
Therefore please not that if you delete mail on WebMail before receiving it with the PC email software, you will not be able to see it in the PC mail client.

I got an e-mail saying that a virus was detected

All emails sent to and from our university are checked for viruses.
When a virus is detected in an email, it is delivered to the recipient in the following form.


<Example> For EICAR Test String file

  Insert [WARNING: VIRUS REMOVED] in the subject, and deliver it.


 From: Sender's email address (※ The email address may be a spoof depending on the virus, so please be careful)
 To: Recipient email address
 Date: Date
 Subject: [WARNING: VIRUS REMOVED] Subject
 ----

 This message was processed by Symantec AntiVirus.

Testfile.txt was deleted because it was infected with the malicious virus EICAR Test String. The file could not be cleaned.

 ----
Content of attached file (ForwardedMessage.eml)

  The content of the email

How do I set up mail software?

Please look at the basic information on this page  and setting up the mail software on this page.

Can I change my email address?

Only people whose User ID is based on student ID number can change their email address.
If you wish to do so please access this page

 

 

Network

Network

I cannnot connect to JAIST Wi-Fi

If you don't know How to connect to JAIST Wi-Fi.

Please read this page "How to connect to JAIST Wi-Fi".

If you cannot connect to JAIST Wi-Fi with your settings.

1. Please verify that your certificate that was installed.

    Method of confirmation is here.

If you could connect before but suddenly cannot connect to JAIST Wi-Fi.

1. Please check the expiry date of your installed certificate.

I would like to obtain 5 or 10 IP addresses in the student dormitory

As far as concerned, there is no restriction to this kind of usage. However, if everyone starts doing the same thing, the student dormitory connection will collapse as a whole. Since all rooms share a common IP address, please try to use it moderately. In cases where excessive use is noticeable (as judged by the Research Center for Advanced Computing Infrastructure), we will suspend or limit the connection.

I would like my own static IP address in the student dormitory.

In the student dormitory, IP addresses cannot be allocated in a static manner.

What is the IP address range assigned to the student dormitories?

From 150.65.108.11 to 150.65.110.97 ; About 599 addresses

How do I find my Mac address?

Windows XP/vista/7

1.
 [Start] → [Programs] → [Accessories] → [Command Prompt]
Please enter "getmac /v /fo list". The "Physical address" is the MAC address.

Image here
 

2.# Those who have LAN network connection#
"Physical address" is the MAC address of the wired LAN which is several lines under the "Local Area Connection" section

# Those who have a wireless network connection #
"Physical address" is the MAC address of the wireless LAN which is several rows under the "Wireless network connection" section

 

Macintosh(OSX) System Preferences Search

1.Select [System Configuration] → [Network].

2. # Mac OS X 10.5 or later #
Select Ethernet (for wired LAN) or AirMAc(for wireless LAN) and go to "Detail" at the bottom right.
The contents of [Ethernet ID] or [MAC address] displayed when right clicking on Ethernet is the Mac Address.

# Mac OSX 10.3 - 10.4 people #

Change the [Display] menu to built-in Ethernet (for wired LAN) or AirMac(for wireless LAN).
The Mac Address is the content of [Ethernet ID] displayed when clicking on Ethernet which is at the rightmost .

# Mac Ox 10.2 Who #
Change the [Display] menu to built-in Ethernet (for wired LAN) or AirMac(for wireless LAN)
Select the TCP / IP tab. The displayed content of Ethernet address is the MAC address.

Macintosh (OSX) Search by  terminal
Go to Macintosh HD> Applications> Utilities> Terminal,
If ifconfig -a is executed, the item of either is the MAC address.
In many cases, en0 is a wired LAN and en1 is a wireless LAN.

Macintosh (OS 9 or earlier)
[Apple Menu] → [Apple System · Profile] → [System Characteristic] → [Network Outline] → [AppleTalk] → Hardware Address This hardware address is the MAC address.
Or you can check it with Control Panel -> AppleTalk -> "File" -> "View Information" control panel -> TCP / IP -> "File" -> "View Information".

Software

Software

I want to delete duplicate emails

If you received multiple identical emails due to recovery from backup or system failure, please try the following methods.

[Thunderbird]
Remove Duplicate Messages


[Microsoft Outlook 2010 (32bit)]
Outlook Duplicate Items Remover

I am using Outlook Express but suddenly, I can no longer receive mail because of error code "0x800CCC0E".

This error code means that your computer can not connect to the mail receiving server.
First of all, please confirm whether the computer is connected to the network (e.g. by browsing a web page or printing to network printer etc).

If there is no problem with the network service other than receiving mail, access may be blocked by the firewall or the "check virus settings" at the time of mail reception of the virus detection software may be incorrect.
Please confirm the log and settings of the firewall, and the virus detection software once again.

How do I set up email software?

Please look at the basic information on this page  and how to set up the mail software on this page.

I would like to keep using the security software even after I graduate and leave

Unfortunately, it is not permitted to continue using the software after leaving our university due to the terms of the license.
Please uninstall this software right away, then purchase new anti-virus software and install it.

I cannot download software fron JAIST Software Distribution Service.

The JAIST software distribution service is for faculty and staff. Students can not use it. However, if you cannot use it, You will need to confirm your information on LDAP, so please come to the reception desk of RCACI.

Remote Access

Remote Access

I cannot connect to SSL-VPN

If the following error message is shown, please confirm your valid digital certificate is installed to your browser .

Error messages: " your session couldn't be established "

 

Digital Certificate

Security warning: Cannot download files due to "Exceed_File_Count_Limit" error

It seems that you are using the University Proxy service.

For system operation, if the number of files in the compressed file to be downloaded exceeds a certain value (10000), a virus scan cannot be carried out.

If the virus scan can not be performed, it means that the file cannot be downloaded via the Proxy server.

In that case, temporarily stop the proxy server setting and then download the file. Please refer to the Proxy server settings for each Web browser.

Digital Certificate

Digital certificate/PKI

I would like to confirm whether my digital certificate has been successfully imported

1. Web browser

For Firefox

Select the "Tools" tab → "Options" → "Advanced" → "Certificates" and press the "View Certificates" button and then "Your certificates" column.

 

For Internet Explorer,

Select "Tools" → "Internet Options" → "Content" tab and press "Certificates" button. It will be shown in the "Personal" column.

 

For Safari (Mac OS X)

Open "Keychain Access" (in Applications / Utilities) and search for client certificates. Clicking on the "My Certificate" category makes it possible to see to available client certificates.

 

For Safari (Windows OS)

Please refer to the contents of "InternetExplorer".

 

2. Mail software

In the case of Thunderbird, Select "Certificate" tab of "Tools" → "Options" → "Details" and press the "Show Certificates" button. You will see it in the column of "Your certificates".

I received an email that the digital certificate is about to expire. What should I do?

You will receive a notification email within one month of the expiration date of the digital certificate. To continue using the digital certificate service, you need to go through the "application for renewal" process.

  1. Access the digital certificate management system (accessible only from the campus network)
  2. Enter your username and password to login
  3. Press the "New application / renewal application" button to acquire a new electronic certificate
I would like to use the digital certificate on multiple computers (browser, mail manager).

Please import the downloaded digital certificate (with .p12 extension) into to the browser or mail program that you plan.
If you do not have the digital certificate file at hand or you deleted it, please refer to "I want to retrieve the issued digital certificate file again".

I would like you to obtain a server certificate

Because it is under the license, we cannot issue a server certificate.
If you need a server certificate please purchase from a vendor that issues server certificates.

Is it possible to use on a Mac?
What is PKI?

PKI (Public Key Infrastructure) is the "infrastructure" of internet security using public key cryptography technology.

By using this PKI security infrastructure, it is possible for users to use applications and communicate more securely.

 

 

Virtual Desktop, Thin Client

VDI/ThinClient

Can I install to software to the thin client (Cloud Desktop)?

You can not install any softwares to Cloud Desktop.

If you needs some software for your research, please ask us, RCACI.

I would like to change my password

The virtual desktop logon password is synchronized with the password used for mail or when using the UNIX system.
To change the password please click on this link

Non-contact interface/Edy

Non-contact interface/Edy

If my card gets damaged, can I be refunded the money that's already in the card?

Fill out the "Edy balance refund application form" and mail it to Bitwallet Company for a refund. This Edy balance refund application form is available at the section in charge of issuing student ID / ID card.

Among the necessary items, there is a "check for damage" column to be done by the university. Confirmation of damage will be done by the staff in charge of issuing student ID / ID card, so please be sure to bring your student identification card / identification card

If the card is stolen or lost, can Edy Money charged to the card be refunded?

Unfortunately, it cannot be refunded.

Is it possible to continue using it even after graduation/ dropping out?

Not possible.

Edy balances cannot be transferred to other cards, so please make sure to use up all the balance before returning the card to the university.

What will happen to the money deposited on Edy when I leave JAIST after graduation/dropping out?

Edy balance cannot be transferred to other Edy cards, so please be sure to use it all up.

From how far away can the card be read?

Please consider that the readable position is 2 cm to 10 cm depending on the environment and the performance of the IC card reader itself.

Microsoft Campus Agreement

Microsoft Campus Agreement

I do not know the initial password of Office 365

The initial password is automatically created with a random character string.
Please refer to the method of setting Office 365 password and update your password before you start using Office365.

I still haven't received an email after updating my Office 365 password

Try getting password update token.
Please note that it can take up to an hour for the token to reflect.

If you still haven't received an email after an hour, please contact the Research Center for Advanced Computing Infrastructure.

"User ID does not exist" displayed on the login site of Office365

We are sorry but it is possible that you are not eligible for licensing. Please inquire with us if this message is displayed and you already have an account or you think you are eligible.

I cannot see what services are available after Office 365 login

We are sorry but it is possible that you are not eligible for licensing. Please inquire with us if this message is displayed and you already have an account or you think you are eligible.

Also, please contact us if you are a non-regular student.

Can Windows 7 work on this computer?

For Windows 7 system requirements please check the following URL.

Windows 7 System Requirements
http://windows.microsoft.com/ja-JP/windows7/products/system-requirements

Also, running the Windows 7 Upgrade Advisor will allow you to check that the requirements are met/not satisfied, including software. Please note that the requirements are slightly different for 32 bit/64 bit, but you can check for both at the same time. Windows 7 Upgrade Advisor "http://www.microsoft.com/windows/windows-7/upgrade-advisor.aspx"

Can I upgrade from Windows XP/Vista to Windows 7 (Enterprise/Ultimate)?

You cannot do an in-place upgrade from Windows XP.

You can upgrade from Windows Vista as follows:
Vista 32bit -> Windows7 32bit
Vista 64bit -> Windows7 64bit


External Reference URL http://winsupersite.com/windows-7/upgrading-windows-7-upgrading-windows-vista-windows-7

I need to install Visual Studio

Visual Studio isn't included in the license program. However, Visual Studio Community can be downloaded for free from https://www.visualstudio.com/downloads/

IC Card General Inquiries

IC Card

Is it costly reissue a card?

The following fee is necessary for reissue:

  • Student card, faculty staff card, researcher card etc, cards with both contact and non-contact functions -> 2,000 yen
  • Library use certificate, entry card etc Cards with non contact type only function -> 1,000 yen

Please handle your card with care so as not to damage or lose it.

What should I do if the card gets damaged?

Please carry out the necessary reissue procedure at the card issuing office (For students, student section; For faculty staff, faculty department; For Tamachi campus students, satellite campus etc).

What should I do if I have lost my card?

Please contact the relevant issuing office  (students to the student's center, faculty to faculty staff center, Tamachi campus students to the satellite campus etc) to take the necessary procedures for card reissue.

What kind of services can be used with IC card? What about in the future?

Contact type

  • Certificates of new academic system
  •  Certificates of employment support system
  •  Faculty achievement database system certification
  •  Usage with Windows Terminal Server
  • Log on to Windows Terminal Server
  • Viewing campus Web pages by external client certification -> currently under consideration
  • External VPN connection authentication -> currently under consideration

 Non-contact type

  • University entrance / exit -> university entrance to the university, available at 3 student hall entrances
  • Student accommodation entrance / exit building
  • Library Gate -> Available
  • Student Affairs Certificate Automatic Issuing Apparatus
  • Use of electronic money "Edy" within campus

Service using magnetic stripe is maintained for the time being, but it will gradually shift to either method.

What is different from the previous cards (magnetic stripe only cards)? 

Besides magnetic stripe so far, the following interfaces are installed:     Contact type     Non-contact type

Electronic certificates are included in the contact type, and we plan to deploy authentication services by using this.
In the non-contact interfaces, in addition to using entrances and exits to university, entrance / exit gate of library, automatic certificate issuing device of student certificates etc., it is equipped with "Edy" function of electronic money.
Of course you can use it at existing Edy merchants. In addition, we plan to use in campus.

Setting up a Website

Web page/Homepage

I can no longer acess my page

When files etc. that infringe copyright are placed on the WEB server, actions such as closing the page or removing the file  may be performed without notice.

I would like to use SSI

Please change the file extension to ".shtml".

I would like to use CGI

The URL (directory) that can allow CGI is limited by the settings of the WEB server. For personal pages, CGI is available in the following places.

I would like to use a counter

In case you don't want to install a counter program by yourself, please use the counter in the following way.

In the HTML file of the page where you want to put a counter, 
please add the following description:

<IMG SRC="/cgi-bin/Count.cgi?dd=B&df=user.dat&ft=1"ALIGN="BOTTOM">

The user.dat part becomes the file name to save the count number. Please use half-width alphanumeric characters for the user part and set a file name that does not duplicate other users.
The counter design can be set individually.


Click here for counter design and code. Please refer to CGI related websites, books etc. for details of settings.

In addition to the methods described above, you can also install an access counter CGI individually.

→ As of 2011/7, it is confirmed that it is not possible to install a new counter (it is impossible to generate a file to save the counter number). When setting the counter, "Counter datafile" /usr/local/apache2/etc/Counter/data/XXX.dat "must be created first!" will be displayed and will not operate properly. If you wish to install a counter as a provisional measure, please inform www-admin@jaist.ac.jp that you want to set up a counter and file name to save the counter number.

I want to restrict website access for each user

First of all, create a password file with the htpasswd command .

Htpasswd -c /home/USERNAME/.htpasswd USERNAME
(Please add the c option only when creating a new password file. If you already have a password file, adding the c option will cause the contents of the original password file to be entirely replaced.)

Htpasswd /home/USERNAME/.htpasswd USERNAME
(To add a user to an already existing password file, execute htpasswd without the c option.)


Next, put a file named .htaccess like the one below in the directory of the page you want to restrict access to.

Example of .htaccess

AuthUserFile /home/USERNAME/.htpasswd

AuthName "Page Title"

AuthType Basic

require valid-user

 

For more about .htaccess, please check relevant websites/books etc

I want to restrict website access for each connected machine

Please place a file named .htaccess like the one below in the directory of the page you want to restrict access to.


Example of .htaccess when accessing only from within campus

order allow,deny

allow from 150.65.0.0/16

allow from 2001:df0:2ed::/48

deny from 150.65.176.0/24

deny from 150.65.140.0/23

deny from 150.65.142.0/24

deny from 150.65.143.0/24

deny from 150.65.18.31/32

deny from 150.65.18.32/30

deny from 150.65.18.36/31

deny from 150.65.18.38/32

For more about .htaccess, please check relevant websites/books etc

I want to make a website that's only accessible within campus

For the following URLs,

www.jaist.ac.jp/gakunai/  (In the directory /home/www/HTTP/htdocs/gakunai/) )
www.jaist.ac.jp/private/  (In the directory /home/www/HTTP/htdocs/private/) )

The pages in the directories are designed to be accessible only from within the university, so if you want to create a page for campus use only, please put the HTML files here.

If you want to set access restrictions in other places, see the FAQs [I want to restrict website access for each connected machine], [I want to restrict website access for each user].

I created a web page, where should I put it?

Please click on this link

What is the difference between www.jaist.ac.jp and www2.jaist.ac.jp?
  • www.jaist.ac.jp

    It is a WEB server for sharing JAIST information regardless of whether it's within or without campus

  • www2.jaist.ac.jp

    It is a server for running specific systems, and it is only accessible from within the university. As a bonus feature, it is also possible to use it for practice for personal pages.
    However, it is not a server for placing pages for campus internal use. When creating a page for campus use, please place it on www.jaist.ac.jp.

I cannot put FTP/SSH on www.jaist.ac.jp

Have you registered your account for www.jaist.ac.jp?
To log in to www.jaist.ac.jp, you need an account for www.jaist.ac.jp.
If you are unable to register、please start here.

Unix server

UNIX server

I cannot connect to ssh on Solaris server with TeraTerm

The Solaris 10 server (sparc 1, 2) does not allow plaintext authentication.
If using a terminal such as TeraTerm, the default authentication method is plain text, so ssh may fail.
In this case, change to the appropriate challenge-response authentication and try to reconnect.

The Unix keyboard layout is different

When logging in to the Unix (Solaris 10) server, if you use the Japanese keyboard but the keyboard layout becomes English, open the console and enter the following command.

 

/usr/local/bin/jp109key

Contact type · About PIN

Contact interface/PIN

Are you planning to distribute applications that require change of PIN?

It is under consideration now. Please bear with us.

My PIN is blocked after typing the wrong PIN 5 times consecutively. What should I do?

Please inform the Research Center for Advanced Computing Infrastructure Center or the person in charge issuing cards (student's section office, faculty staff, education section  etc).
We will issue a new PIN.
However, it will not be possible to respond to queries about the IC card reader/writer over the telephone and strict confirmation of identity is required in person.
※ Please be sure to bring your student identification card / identification card with you.

I forgot my PIN. What should I do?

At least 8 characters are required. It can not be changed to a PIN less than 8 characters.
Japanese (2-byte character, half-width kana) can not be used for PIN.
Most of the single-byte symbols are available.

Please come to RCACI desk (Room I-24) with your student ID.

When is the PIN used?

It is only used when using a contact type IC card.
In other words, the PIN is not necessary when using non-contact service.

What is a PIN(Personal Identification Number)?

This is a password to check if the person who inserted the card is the owner himself when using the contact type service.
You must never tell other people your PIN.