Evaluation of Mediating Agents that Personalize Museum Exhibitions
Despite having the potential to provide a knowledge sharing
environment among experts (e.g. curators) and novices (e.g. museum
visitors), traditional museums do not generally function in this
way. The biggest problem is the lack of an efficient way for both
experts and visitors to represent and exchange their knowledge,
interests, and viewpoints, which would allow visitors to examine the
exhibitions in a customized manner. Therefore, we have proposed
mediating agents between experts and visitors to personalize museum
exhibitions based on the needs of the visitor in order to enhance
their understanding of the exhibitions. This personalization process
can be considered asynchronous collaborative work by curators and
visitors through the help of mediating agents. In this paper, we
evaluate the mediating agents with a subjective experiment from the
visitor's point of view. The results show that the mediating agents
are effective in personalizing museum exhibitions.