User Reception Desk's business hour is 8:30 a.m.-5:00 p.m. from Monday through Friday
(except national holidays and JAIST holidays).
If you have any question or trouble on computers, printers, and network
services, etc. that we provide, please check FAQ at first.
And if you couldn't find the solution, please make an inquiry using the query
forms below. You can contact us by e-mail to isc-query-at-jaist.ac-dot-jp, too.
In case you have network trouble and cannot contact us on line, please
come to the Research Center for Advanced Computing Infrastructure
(2nd floor of Information Science Building 2) during the business hours.
If you are not sure whether the troubled machine is provided by the
Center, please ask your floor manager or supervisor before making an
inquiry to us.
We accept your inquiry from the query forms or e-mail 24 hours. Response
to non-emergency inquiries that reach us outside of business hours,
however, will be made on the next business day.
User Reception Desk
- Location: Information Science Bldg. II 2F (I-24)
- Business Hour: Monday to Friday, 8:30-17:00
- Ext: 1300
- E-mail： isc-query-at-jaist.ac-dot-jp
- We may ask you to visit us again later when we are absent from the desk due to a meeting, lunch break, etc. and also an emergent troubleshooting.
Thank you for your cooperation.
We'are here 2Help!
The ISCenter Help Desk provides a visible and proactive avenue of help for our students, employees, and guests. Browse our IT services to view all of the resources available to help you excel in a way how to manage your own terminals.
If you are having problems and would like to submit an online help request, please send us an email.
Example 1 (During Help desk staff work hours)
I thought, "I do not knowhow to connect wireless Lan on my smartphone"!
Please send the OS information of the smartphone and ID (student number) of JAIST to
Then you will receive a reply saying that it is described in detail at www.jaist.ac.jp/iscenter/network/wireless.
If you do not understand how to follow the procedure described in the site above , please come to the 2nd floor of information science 2nd building (I-24 room).Then the help desk staff will carefully tell you how to connect the wireless Lan.