User Reception Desk
- Support Area: Items related to the JAIST information environment
- Laboratory and individually owned devices and systems are not supported.
- Business Hour: Monday to Friday, 8:30-12:00, 13:00-17:00 ( except for national holidays )
- We may not be able to accommodate you if we have meetings or emergency troubleshooting.
- Location: Information Science Bldg. II 2F (I-24c)
- E-mail： isc-query[at]ml.jaist.ac.jp
- We do not accept telephone inquiries. Please inquire using our web form or e-mail.
IT Help Desk
The IT Help Desk is a student who is knowledgeable about the JAIST information environment.
They welcome inquiries about the JAIST information environment via e-mail or at the user reception desk.
- Support Area: Items related to the JAIST information environment
- Helpdesk staff will assist in resolving problems to the extent possible for devices and systems owned by laboratories and individuals.
(Priority will be given to support related to the JAIST information environment. Also, there may be cases where they are unable to resolve the problem.)
- Helpdesk staff will assist in resolving problems to the extent possible for devices and systems owned by laboratories and individuals.
- Business Hour: Specific hours within 8:30-17:00 on weekdays ( except for national holidays )
- Location: Information Science Bldg. II 2F (I-24c)
- E-mail： it-helpdesk[at]ml.jaist.ac.jp