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Basic Information

Using Web-Mail

Webmail

HTTPS

https://web-mail.jaist.ac.jp
For details of the Webmail, please click here.
* When you are using that service from outside JAIST (excluding VPN connection), 2-step verification (Password and One Time Password) is required.

  • Enter your User ID into account name.
  • New message checking period should be more than every 10 minutes.

Notice

  • Please note that an e-mail with "QQ Mailer" sometimes does not reach to the JAIST mail system.

Using Mailer(For Access from JAIST Internal Use Only, (or with SSL-VPN))

For access from JAIST internal use only, (or with SSL-VPN).

Setup your mailer with the following information.
 * User Name: Your user account (if student, s+studentID)
 * Password: Your unique password

Protocol

Server Name

Port Number

Security

Incoming

IMAP4
(Recommended)

imap.jaist.ac.jp

993

SSL/TLS

143

StartTLS
* Available on JAIST network only.

POP3

pop.jaist.ac.jp

995

SSL/TLS

110

StartTLS
* Available on JAIST network only.

Outgoing

SMTP

smtp.jaist.ac.jp

587

StartTLS, SMTP AUTH(LOGIN)

465

SSL/TLS, SMTP AUTH(LOGIN)


Using Mailer(For Access from Outside of JAIST(without SSL-VPN))

For Access from Outside of JAIST(without SSL-VPN):

  1.  Log-in to Mail-Direct-Access(Mail-DA), and set the service status.
    As the picture, set "Service Status" to Enable.

    Mail-Direct-Access

    * Either 2-step authentication (Log-in Password and One-time Password) or SSL-VPN is required to access from the network outside of JAIST.
  2. Get Password Prefix from Mail-DA.
    Password Prefix is shown in the middle of the Mail-DA window as follows.

    Protocol

    Server Name

    Port Number

    Security

    Incoming

    IMAP4
    (Recommended)

    imap-da.jaist.ac.jp

    993

    SSL/TLS

    143

    StartTLS

    POP3

    pop-da.jaist.ac.jp

    995

    SSL/TLS

    110

    StartTLS

    Outgoing

    SMTP

    smtp-da.jaist.ac.jp

    587

    StartTLS, SMTP AUTH(LOGIN)

    465

    SSL/TLS, SMTP AUTH(LOGIN)


Beware of phishing mails/websites

To protect your password, please be aware of phishing mails/websites.

1. When we send emails to you for announcement, we use only the domain of "@jaist.ac.jp"(From Address).
2. We don't require your rand password in web sites outside of JAIST.
   examples:
    a. https://XXXXX.jaist.ac.jp/xxxxx/xxxxx/... is a JAIST site.
    b. https://XXXXX.jaist.ac.jp.net/xxxxx/xxxxx/ is NOT a JAIST site.
    c. https://zimbra.jaist-ac-jp.jp/xxxxx/xxxxx/ is NOT a JAIST site.
3. Do not enter your password on the website which URL begins with "http://", which does not begin with "https://"

FAQ

Mail

I cannot access email

[If you usually use mailer (POP/IMAP)]

The system blocks access to your account after a fixed time when you type an incorrect password too many times. Please wait for a while, and then try again. When you can not access to your account 1 hour after blocking, please contact us.

*For mailers that set the password in advance, please check the settings of your mailer after changing your password. The mailer may still try to access pop/imap server with the old password and your account will be locked.

[If you usually use WebMail]

Web-Mail will display the screen that is normally displayed after logging out when your account is locked. The account lock cannot be released by logging in to Web-Mail and please contact us.
If you are not using POP/IMAP and your account is locked, your account may be under attack. Please consider disabling the POP/IMAP.
Reference: POP / IMAP disabled / enabled

I want to switch the mail reception protocol from POP to IMAP and move the mail received thus far by POP to the IMAP mail server

The procedure is roughly as follows:

1. Create an account for new IMAP reception. (Please make it on the e-mail software you use when receiving with POP.)
* Even after changing the settings to stop the automatic mail reception by POP, some mail may still be received by the POP by mail server. So let's enable "Leave copy of mail on server" setting so that mail will stay in the server.


2. Create a new folder in the earlier created account (= make it on the mail server).

3. Copy the mail received by POP to the created folder.

4. When copying of all the mails is completed, delete the POP setting.

About the protocols supported by the mail server

Our mail server supports the following protocols

Incoming mail server settings

Protocol

Incoming mail server name

Port number

Security

IMAP4(Recommended)

imap.jaist.ac.jp

993

SSL

143

TLS*

POP3

pop.jaist.ac.jp

995

SSL

110

TLS*

 

* External networks only

Incoming Mail Server Settings

Protocol

Incoming Mail server name

Port number

Security

SMTP

smtp.jaist.ac.jp

587

TLS, SMTP AUTH(LOGIN)

465

SSL, SMTP AUTH(LOGIN)

I cannot receive an email on the PC mail client that I deleted on WebMail

The mail in the WebMail inbox displays the mail on the mail server.
Therefore please not that if you delete mail on WebMail before receiving it with the PC email software, you will not be able to see it in the PC mail client.

I got an e-mail saying that a virus was detected

All emails sent to and from our university are checked for viruses.
When a virus is detected in an email, it is delivered to the recipient in the following form.


<Example> For EICAR Test String file

  Insert [WARNING: VIRUS REMOVED] in the subject, and deliver it.


 From: Sender's email address (※ The email address may be a spoof depending on the virus, so please be careful)
 To: Recipient email address
 Date: Date
 Subject: [WARNING: VIRUS REMOVED] Subject
 ----

 This message was processed by Symantec AntiVirus.

Testfile.txt was deleted because it was infected with the malicious virus EICAR Test String. The file could not be cleaned.

 ----
Content of attached file (ForwardedMessage.eml)

  The content of the email

How do I set up mail software?

Please look at the basic information on this page  and setting up the mail software on this page.

Can I change my email address?

Only people whose User ID is based on student ID number can change their email address.
If you wish to do so please access this page

 

 

I want to use the e-mail address I used for master's program for doctoral program.

If you got a new user account by go on to the doctor course, you can move email address from the old one to the new one.

For more information, please see the "Email Address Registration" page.