Remote Access
[Notice] Alternatives for when you can't connect to SSL-VPN (for faculty and students)
In order to participate in online lectures from off-campus or to work from home, you need to use SSL-VPN services. Some users have reported that it is difficult or impossible to connect to SSL-VPN. There are many possible reasons why you may not be able to connect, but in order to isolate the problem and make your connection as comfortable as possible, we have prepared two alternative methods apart from the URL for the official service.
The official service (https://vpn.jaist.ac.jp) is considered to be the most comfortable to use, but if you have connection problems, please try Alternative 1 and Alternative 2.
Name of Service | Access URL | IPv6/IPv4 | VPN method | Name of product | |
|---|---|---|---|---|---|
| official service | vpn | IPv6/IPv4 | SSL-VPN | F5 Big-IP APM | |
| Alternative 1 | vpn4 | IPv4 | SSL-VPN | F5 Big-IP APM | |
| Alternative 2 | vpn2 | ※For client software download | IPv4 | IPSec/SSL-VPN | Palo Alto GlobalProtect |
When the authentication fails on the JAIST-SSO, please read this page.
Attention
Please use SSL-VPN using your own PC from an internet connection that is contracted by you or a family member.
SSL-VPN connection may not be possible on public Wi-Fi or corporate LANs due to communication quality or access restrictions.
In addition, PCs lent by companies may not work due to lack of administrator rights or due to SSL-VPN/SASE applications already installed. For personal PCs, the same problem may occur if VPN software is used.
Please note that we cannot provide support for use on these environments.
Overview of Remote Access
This is a service for using various machine and services that can't be accessed from outside the university such as JAIST Cloud, Parallel Computer, Various Web Services.
FAQ
Remote Access
Please see the FAQ of JAIST-SSO "AUTHENTICATION FAILED" is displayed".
On devices with IPv6 address, the SSL-VPN system menu may not be displayed after user authentication has been successfully.
In this case, please try other methods.
For details, please see this page.
Please try the following.
１．Reinstall the client application
Uninstall the client application (Windows: BIG-IP Edge Client Components, macOS: F5 VPN) and install the application referring to the SSL-VPN connection instructions page.
After that, please access the SSL-VPN and try to connect.
２．Use of alternative methods
Please see this page.
If you have another PC, please check if SSL-VPN connection is available on another PC.
In particular, if your PC is used for SSL-VPN other than JAIST, it may fail to establish SSL-VPN connection.
When using a smartphone with Rakuten Mobile line tethered to a Windows PC and connecting to a VPN on that PC, you may not be able to view the JAIST web page ( https://www.jaist.ac.jp/ ). We have provided logs to the vendor for investigation, but have not been able to identify the cause. The problem is likely to be caused by Rakuten Mobile's line, since it can be used normally when other lines are used.
Rakuten Mobile line users can access the campus network in the following way:
- Use alternative 2 (vpn2)
The SSL-VPN service provides an alternative for when you cannot connect to the official service. We have confirmed that the above problem does not occur with the . alternative 2 (vpn2). Please refer to this page and use vpn2.
* We are sorry that the vpn2 instructions are only in Japanese. If you need help, please come to the reception desk during the hours the help desk is open.
* Alternative services may be suspended without notice. Also, individual inquiries and support may not be available. - Using SSL-VPN with Smartphones
We have confirmed that no problems occur when browsing directly on a smartphone without tethering, even with the Rakuten Mobile connection.
Please refer to this page to set up VPN on your smartphone or tablet device.